When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. If your order needs verification of payment, it may delay the processing of your order.
All orders are processed and shipped within 1- 3 business days, unless stated otherwise.
Once your order is shipped, you will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated.
If there is a shipping issue or a problem with your order, please email us at firstname.lastname@example.org for the quickest response. Allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled the next business day.
Shipping Rates & Delivery times
|Domestic||USPS First Class||3-5 Business Days|
|Domestic||USPS Priority||2-3 Business Days|
|Domestic||USPS Priority Express||1-2 Business Days|
|International||USPS First Class||7-21 Business Days|
|USPS Priority||6-10 Business Days|
|DHL Worldwide||2-3 Business Days|
*Please note: International shipping fee is not inclusive of any customs or import duties that could be levied on international shipments when the package reaches your destination.
Tracking Your Order
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on themantraco.com.
Change or Cancel Your Order
Once our online shop has processed your order, you will be unable to make any changes. Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Lost or Stolen Packages
We are not liable if any packages are lost or stolen. Please check your property or with your neighbors help locate the package. If your tracking number shows your package was delivered but you did not receive it, please contact your carrier to file a claim. Please contact us with your claim number and we can work together on a resolution. We ask that you wait 48 business hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time.
We offer Standard and Express shipping options depending on the destination country. The exact available shipping options for your country will be presented during checkout.